The Lodge at Pebble Beach

Contacts

Address:
1700 17-Mile Drive, Pebble Beach, Del Monte Forest, CA 93953
Get directions

Website:
pebblebeach.com

Phone number:
+1 831-574-5606

Categories:
Establishment   Lodging  

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Reviews about The Lodge at Pebble Beach

• Hannah Long

  Sep, 03 2018
  ★ ★ ★ ★ ★
  We went the Taproom for dinner. The food was absolutely delicious and all the employees were very friendly. Afterward we stopped at the Bench for drinks and dessert. At night that have seats with fire pits that overlook the 18th hole. It was a very nice night and everything was wonderful.
• S Brown

  Mar, 03 2018
  ★ ☆ ☆ ☆ ☆
  Although my husband has golfed Pebble Beach before this was our first experience staying at The Lodge for a three day weekend. I was disappointed in the overall quality of service. We had reserved 2 king rooms and upon arrival only received one king room. The resort informed us on arrival bed size was based on availability, however, this detail was not communicated at any point during the reservation process. The most frustrating encounter, however, was directly related to the golf. Throughout the weekend we had reserved tee times at Spanish Bay, Spyglass, and Pebble (six months in advance). All golf reservations were made directly through the resort. At the time of the reservation, caddy service was also prearranged for each course. Upon arrival at the first tee time we were informed they were out of caddies for the day and they would not be able to accommodate caddy service even though it was on the original reservation. In an effort to reconcile, the reservations manager offered complimentary caddy service for the next day at Spyglass. When we arrived the following day to play Spyglass with the expectation the caddy service had been confirmed due to the issues the day prior we were again disappointed that they only had one double bag caddy reserved when the original reservation had single bad caddies for each golfer. Because the reservation was "comped" they changed the original request from 2 single bag caddies to double bag caddies. The whole reason we came on this trip was for the boys to golf and enjoy their time playing these courses with individual caddy service. From an aggravation standpoint alone of having to golf the first day without a caddy for yardage, the countless phone calls to reservations, the pro shop, and speaking to several managers (Anthony, Rich, and Chelsea) it's wasn't worth it. I reconfirmed the details of our reservations to include caddy service three times prior to arriving atThe Lodge - every day it was a battle to get caddies even though they were arranged well in advance. It was also promised by reservations management (Anthony) that Rich the caddie manager would meet the boys before they teed off the second day to ensure everything ran smoothly. He, however, did not show up until I left the spa to go to the Pebble Pro Shop and speak to another manager to try to rectify the Spyglass issue and confirm caddies for the next day. At that point, Rich was sent to Spyglass to assist in allocating caddies to the reservation. I also found out upon my arrival at the Pebble Pro shop that caddies were not arranged for the next day's tee time at Pebble. The Pro shop blamed reservations and reservations blamed the pro shop. Anthony the reservations manager said all three days were confirmed with caddy service per the reservation and the caddie office had "dropped the ball" and there was no excuse. The Pebble Pro shop advised that caddy service be arranged through the caddy office and not the reservations office which was a complete excuse. I hope all guests don't experience this total disorganization and miscommunication that seems to occur on a daily basis as evident by failure to supply caddies on the second day after they were confirmed after the first reservation error. The resort took absolutely no accountability for the error. In addition, we are a young couple and felt like this issue / error happened impart due to age discrimination. The sheer fact the issue wasn't rectified on the first day and continued to reoccur on the second day after several managers were involved is beyond belief from a resort of this caliber.

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